Denise Burt moved her salon Skin & Body Ritual, to Sutton Tennis Academy, Surrey, in July 2010. Building the business wither her daughter Rachael, they soon realised they needed software to help with the day-to-day running of the salon.

We’d reached a tipping point.  We needed software to take the business to the next level but our growing client database wasn’t large enough to warrant spending thousands of pounds.  Until Jelly came along we hadn’t been able to find anything that fitted our budget, didn’t tie us into a contract and had the features we needed to grow with our business.

They started using Jelly in May 2011 which coincided with their annual price review. Instead of raising prices they decided to scrap the 10% discount given to academy members and use the reward points system in Jelly to encourage client loyalty. Although clients would only be saving 6% through the reward scheme, Denise and Rachael utilised the SMS and email feature in Jelly to send loyal customers a monthly special offer which is exclusive to them. 

Using Jelly, we’ve been able to keep our prices down which is important in our very competitive local market. Above all, our clients are happy with the new system and our business is growing.

For more information about Skin & Body Ritual please go to www.skinbodyritual.co.uk.

Within the David Lloyd Leisure Club in Watford, Laura Edward Hair and Beauty salon started using Jelly in September 2010. Laura switched to Jelly from their existing software supplier after they realised that they had been double accounting for gift vouchers. "We've had to spend so much time unravelling the errors that our accountant brought to light we wanted something that was more straightforward to use."

Laura also didn't use their old system to its full potential due to lack of training and associated costs. The training and support they received instead from Syntos plus the easy format of Jelly meant that everyone knew what they were doing "although one of us confused the use of the block booking button at first, it was easy to correct the errors. We just refer to the screen tutorials now if we need to double check how to do something"

"It was features that could handle things like employee chair rental, promotions and being able to use my own mobile phone plugged into the system to send personalised messages that made us choose Jelly. And were paying much less than we were before."

Laura Edward Hair and Beauty

Chris Gazeley has run The Gazeley Clinic of Osteomyology for the last 12 years, since moving the clinic to Iron Acton, Bristol 6 years ago. He was a user of Plexus since the very start and has subsequently migrated over to using Jelly in July 2010. Both his receptionist Debra and Chris were impressed with the sheer ease of use now. He said "Jelly was so straight forward that after 5 minutes training on this he would be happy that any new starter of his could book appointments easily."

Chris operated a sophisticated paper diary and so found being able to print off a single double-sided A4 page that contained detailed day sheets for the following two weeks was what was needed for his business to become more automated and yet allow him to still respond to requests for bookings when away from work.

The Gazeley Clinic