Jelly | JellyFish | JellyZone
OPEN 5 DAYS A WEEK Mon - Fri 9am to 5pm
0844 870 0008
OPEN 5 DAYS A WEEK Mon Fri 9am to 5pm
Thought not, so JellyFish contains help pages throughout the system to give you a hand. A Jellyfish Help file is automatically downloaded to your desktop full of useful screen tutorials too.
1. support@jellysoftware.com for general support questions
2. licensing@jellysoftware.com for all queries about payments or your license
If you subscribe to our telephone support service then you’ll receive priority response to the email addresses above and access to our support number.
Support operates from Monday to Friday 9am-5pm excluding bank holidays. Emails received out of hours will be answered during the next working day.
Email support
Free
Telephone support per month
£10
2 x 30 minute remote training sessions
£30
5 x 30 minute remote training sessions
£70
On-site training x half day
£175
On-site training x full day
£300
Telephone support is simply added to your standing order payment and is subject to fair. So we know you really want us, all on-site or remote training needs to be purchased in advance here and then just drop us a line to arrange a time and date.
Euro payments can be made on a monthly basis using the button below but subscriptions in UK pounds must be via a standing order only please. The standing order mandate can be found in Jelly under Documents.
Windows 7 Service Pack 1, Vista Service Pack 1 or XP with Service Pack 3
2GB of memory
Install any outstanding Microsoft patches or fixes
If installing Microsoft Office 2010 please ensure that you use the disc supplied and do not purchase the licence for the pre installed version.
If at any point you need us to move your copy of Jelly onto another computer we charge £50 for this service.
To configure additional computers to access your main copy of Jelly (within the same building) we charge a one off fee of £50 with discounts available for more than two computers.