Jelly | JellyFish | JellyZone
OPEN 5 DAYS A WEEK Mon - Fri 9am to 5pm
0844 870 0008
OPEN 5 DAYS A WEEK Mon Fri 9am to 5pm
Thought not, so the Jelly Help folder on your desktop contains a wealth of information (even the frequently ignored manuals) to answer any questions from how to block book appointments to where to set up a promotion.
support@jellysoftware.com for general support questions. If it is an emergency then please add the word "Emergency" to the subject line and it will be dealt with outside our normal working hours
Support operates from Monday to Friday 9am-5pm excluding bank holidays. Emails received out of hours will be answered during the next working day with the exception of severity one issues.
Severity one issues are classed as those issues where the use of any Jelly product is severely impacted ie. our software fails to start on your machine.
Email support
Free
2 x 30 minute remote training sessions
£30
5 x 30 minute remote training sessions
£70
On-site training x half day
£175
On-site training x full day
£300
So we know you really want us, all additional remote training needs to be purchased in advance here and then just drop us a line to arrange a time and date.
Euro payments can be made on a monthly basis using the button below but subscriptions in UK pounds must be via a standing order only please. The standing order mandate can be found in Jelly under Documents.
Windows 7 Service Pack 1, Vista Service Pack 1 or XP with Service Pack 3
2GB of memory
Install any outstanding Microsoft patches or fixes
If installing Microsoft Office 2010 please ensure that you use the disc supplied and do not purchase the licence for the pre installed version.
If at any point you need us to move your copy of Jelly onto another computer we charge £50 for this service.
To configure additional computers to access your main copy of Jelly (within the same building) we charge a one off fee of £50 with discounts available for more than two computers.