Jelly Software Ltd

Diary Management

Whether you’re customer is in the salon or on the phone, Jelly is designed to make managing bookings and appointments effortless.

• Unlimited employees in the diary
• Highly visual diary with colour coded appointments
• Block book appointments with wide range of recurring date options
• Automatic no show alerts
• Day sheets can be customised with key appointment information for one or more days
• Isolate diaries for chair/room renters
• View all staff diaries by day, week or month
• Drag and drop appointments to reschedule
• Single booking screen lets you book numerous appointments with different staff and locations

Customer Management

Your customer database is one of your most important assets so Jelly automatically maintains a log of all contact, appointment and payment history and has comprehensive note taking facilities for each customer covering everything from medical notes and favourite hair colour to whether they prefer tea or coffee.

• Record, annotate and print customer images and progress photographs
• Booking screen retains customers’ preferred staff member and last appointment type
• Print, text or email a customers’ appointment schedule
• Display contact, payment and appointment history along with all future appointments scheduled
• Duplicated customers can be merged into one account with no loss of details
• Note and track referrals to understand what they’re worth to the business and print referral vouchers straight from Jelly to drive up recommendations
• Reduce customer no-shows with a range of automated and personalised SMS
• Send personalised and relevant SMS, emails or letters easily using Jellyfish
• Print address, customer, medical and appointment labels

Handling Payments

Simple, easy to understand reports record all transactions through the payments system so whether a promotional discount is applied or a price is adjusted, a full audit trial is maintained.

• Manage prepaid appointments, deposits, promotions and reward points
• 6 alternative price band options
• End of day reconciliation
• Quick and simple price adjustment
• Automatic management of stock levels and commission due on retail sales and refunds
• Track and trace your own gift vouchers or email a simple version to customers directly from Jelly
• Track and trace external vouchers eg. Groupon, Wahanda
• Receipts display reward points, promotion savings and next appointment date
• Monitor payments due from chair/room renters
• Petty cash

Reporting

With a wide range of reports and the ability to create your own in Jellyfish, anything you need to know about your business is at your fingertips.

• Day to day reports save you and your staff time with tasks like cashing up and retail and professional stock control
• The business health dashboard and reports help you plan for the months ahead
• Financial and appointment reports show how your staff and business are performing
• Customer reports identify your most profitable and loyal customers
• Marketing reports recognise your most effective referral channels and marketing activities
• Create your own bespoke reports using Jellyfish

JellyFish

Jellyfish is our clever 2-in-1 marketing tool and bespoke report writer. The data held in Jelly can be ‘sliced and diced’ to send targeted marketing campaigns to your customers or help to analyse your business’ performance.

Marketing

• Send personalised, relevant marketing campaigns via SMS or email
• Email integrates with Mail Chimp to provide read/bounced stats and an unsubscribe facility for customers
• Contact everyone on your database or perhaps all customers that haven’t been in for 3 months, those in a particular postcode area, all ladies over 35 or anyone that’s retired… the combinations are endless!
• Save campaigns to run in the future and Jellyfish will automatically update it with any new data
• Add footers and attachments to your emails and customise the text with a full HTML editor
• Text counter shows how many SMS messages you’ve used since your last renewal day

Bespoke reports

Find which referral channels are the most effective, what’s the average charge per visit for each member of staff, how many appointments were no shows last month… again, the combinations are endless!

Export data to an Excel spread sheet, PDF or simply print your results

Save reports to run the following day, week, month, year and Jellyfish will automatically update it with any new data

Running you Business

Keep all your notes and records securely online so they’re instantly accessible whenever you need them and as records usually need to be kept for several years, Jelly also saves space too.

• Online back up throughout the day
• Jelly can be moved to another computer should yours fail
• If your internet connection fails, Jelly is still fully operational
• Remote access to your diary and customer information
• Run Jelly in multiple rooms within the same building
• Different security levels for owners, employees and chair/room renters